REFUND POLICY
OF ARCHER FARRAR PERFUME

This Refund Policy applies to purchases made through Archer Farrar Perfume Atelier (ABN 82 853 298 943) (‘Archer Farrar Perfume Atelier’).

1. OUR COMMITMENT TO YOU

We want you to love your purchase. However, if something isn’t right, we offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms of this policy.

This policy operates alongside your consumer rights under the Australian Consumer Law (ACL), which cannot be excluded or modified.

2. YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

As a consumer under the ACL:

  1. Our products come with automatic guarantees that they will be of acceptable quality, fit for purpose, and match the description.
  2. If a product has a major failure, you are entitled to:
    1. A refund or replacement;
    2. Compensation for any reasonably foreseeable loss.
  3. 3. If a product has a minor fault, we may choose to repair or replace it within a reasonable time.

For more information, visit: https://www.accc.gov.au.

3. CHANGE OF MIND

We do not offer refunds or exchanges for change of mind, including if you simply no longer want the item or have ordered in error.

4. DAMAGED OR DEFECTIVE ITEMS

If your item is defective, damaged in transit, or incorrect:

  1. Email us at [email protected] within 7 days of receiving your order.
  2. Include:
    1. Your order number
    2. A description of the issue
    3. Photos if applicable

We will assess your request and, if approved, offer a refund, repair, or replacement at our discretion.

5. RETURNS PROCESS

To return an item:

  1. Contact us first at [email protected]. Do not send anything back without approval.
  2. If eligible, we will provide return instructions and a prepaid shipping label.
  3. Items must be returned:
    1. Unused, unopened, and in original packaging;
    2. In resalable condition unless the item was faulty or incorrect.

Returns sent without prior approval will not be accepted or refunded.

6. EXCLUSIONS

We are unable to accept returns for the following:

  1. Products that have been used or opened (unless faulty)
  2. Products not in original condition or packaging
  3. Bespoke/custom perfumes
  4. Gift cards

We may also refuse refunds or replacements where:

  1. The item was misused or damaged after delivery;
  2. The fault was disclosed before purchase;
  3. You requested a customisation against our advice.

7. RETURN SHIPPING COSTS

If your return is due to a fault covered under the ACL or this policy, we will cover return shipping costs.

If the item is not eligible, you may be responsible for postage, and we may return the item to you at your cost.

8. REFUND METHOD

  1. Refunds will be processed to the original payment method.
  2. You may need to provide proof of identity and your receipt.
  3. Please allow 5 business days for processing.

9. CONTACT

For return or refund queries, contact: [email protected].